Coronavirus (COVID-19): Passenger Guidance
Updated: 20 October 2020
Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers, and your driver.
Here for you 24/7
You can rely on an Amber Cars Private Hire Vehicle to help you move around our community at any time of day or night.
Anyone showing symptoms associated with COVID-19 is urged to stay at home and not take any journeys. Follow the latest UK Government advice for staying safe outside your home.
Travel restrictions & social contact rules in England
You must observe local travel restrictions and social contact rules when using taxis and private hire vehicles in England. Please see the following guidance
Wash your hands
The Government is encouraging you to wash your hands before traveling and afterward, and carry your own hand sanitiser at all times using it before and after each journey.
Sit in the back
To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.
Wear a face covering
From Wednesday 23 September it is compulsory to wear a face-covering in private hire vehicles and taxis.
Face coverings should be worn for the duration of the journey. This means they must be worn from when you get in the vehicle and they must stay in place until you get out.
Please follow Government guidance on how to wear a face-covering.
Some people may be exempt. Please be respectful, not everyone can wear a face covering. Exemptions include:
- young children under the age of 11
- not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- if putting on, wearing or removing a face covering will cause you severe distress
- if you are travelling with or providing assistance to someone who relies on lip-reading to communicate
- to avoid harm or injury, or the risk of harm or injury, to yourself or others
- to avoid injury, or to escape a risk of harm, and you do not have a face-covering with you
- to eat or drink if reasonably necessary
- to take medication.
In these instances, passengers are encouraged to Download a face-covering exemption card.
Open a window
During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.
Take your belongings
Remember to remove all waste and belongings from the vehicle at the end of your journey.
Responsible Driver Partners
We are making face coverings available to all Driver Partners.
We are piloting in-vehicle protective screens to help keep Driver Partners and passengers separated.
Vehicle hygiene & ventilation
Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.
To avoid you having to handle cash at the end of your journey, we have contactless payment options available for all journeys using AirPay or our mobile app.
Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.