Coronavirus (COVID-19): Passenger Guidance
Updated: 01 December 2021
Our mission has always been to keep our towns and cities moving safely and efficiently. We are maintaining safeguarding measures to protect you, other passengers and your driver.
Here for you 24/7
You can rely on an Amber Cars Private Hire Vehicle to help you move around our community at any time of day or night.
Anyone showing symptoms associated with COVID-19 is urged to stay at home and not take any journeys. Follow the latest UK Government advice for staying safe outside your home.
Travel restrictions & social contact rules in England
Wash your hands
The Government is encouraging you to wash your hands before traveling and afterward, and carry your own hand sanitiser at all times using it before and after each journey.
Sit in the back
To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.
Wear a face covering
From Tuesday 30 November 2021, it is compulsory for passengers to wear a face-covering when travelling in private hire vehicles, unless individuals are exempt from doing so.
Face coverings should be worn for the duration of the journey to help protect you and your driver. This means they should be worn from when you get in the vehicle and they must stay in place until you get out.
Please follow Government guidance on how to wear a face-covering.
Please be respectful, not everyone can wear a face covering. Visit the guidance for When you do not need to wear a face covering.
In these instances, passengers are encouraged to Download a face-covering exemption card.
Driver Partners do not have to wear a face covering, but the UK Government is advising that licenced private-hire and Hackney drivers should also wear a face-covering during journeys (as long as the wearing of a face-covering does not impair your driving ability). For more information, click here.
Open a window
During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.
Take your belongings
Remember to remove all waste and belongings from the vehicle at the end of your journey.
Responsible Driver Partners
We are making face coverings available to all Driver Partners.
In-vehicle screens can be fitted in some vehicles, not in others. They are not compulsory and are entirely at the discretion of driver partners.
Vehicle hygiene & ventilation
Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.
To avoid you having to handle cash at the end of your journey, we have contactless payment options available for all journeys using AirPay or our mobile app.
Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.